We are experts at support. We solve problems, improve sites, and provide peace of mind. If you have a WordPress site, we can help you.
Often our clients don’t even realize how much they needed us, until they have us. If you want to talk through your needs, contact us.
Do I have to commit to a contract?
Contracts, we hate them. Our Unlimited plan is billed using a recurring monthly subscription. There are no contracts to sign, and no cancellation fees. If you want to leave, you can. But you won’t want to.
Do you offer a money back guarantee?
Yes. If you’re not 100% satisfied with our service in any given month, we will gladly refund that months fees.
I have more than one site, will you support me?
We can support as many sites as you like. Each unlimited plan is designed to provide support for one WordPress site, so if you have multiple sites you will need to purchase multiple plans.
How can you provide unlimited support?
We are here to support you and your site, and provide peace of mind. We will handle a reasonable amount of requests per client and we’ll let you know if you are stretching the boundaries of “reasonable.”
Are there limits to what is covered under the Unlimited plan?
Of course. The unlimited plan is designed to support small jobs (around 30 minutes each). If your request is too complex to qualify, we will let you know. But don’t worry, we gladly provide amazing rates to our clients for larger projects. Since we are already intimate with your site, we will get the project done faster and cheaper than you would expect.
Are you available 24/7?
Just like you, we try and keep a regular work schedule of Monday-Friday. But we do monitor requests 7 days a week, so if you have an emergency we will do our best to help.
How long does a task take to complete?
When you submit a request, we make every attempt to have it completed within a day (often quicker). If your request comes in over the weekend, it will be addressed first thing Monday
I am a agency owner / freelancer. Will you support my clients?
Absolutely. Sign up for a plan and let’s get started. We will be glad to work behind the scenes to make you look awesome!
If you have a lot of sites, contact us to talk about your unique situation.
I need a new site – can you help me?
Absolutely. We gladly provide amazing rates to our clients for larger projects and new site development. Contact us and let’s go over your needs.